Effective Date: January 21, 2024
1. Overview: Elite Gamer Shields is committed to ensuring your satisfaction with our Blue Light Blocking Glasses for Gamers. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds.
2. Initiating a Return: If you are not satisfied with your purchase, you can initiate a return within 30 days from the date of delivery. To start the return process, please contact our customer support at joe.roger5565@gmail.com. Clearly state your order number and reason for the return.
3. Eligibility Criteria: To be eligible for a return, the following conditions must be met:
- The return is initiated within 30 days of delivery.
- The product is in its original condition with all packaging and accessories.
4. Return Process: Once your return request is received and approved, we will provide you with a return authorization and shipping instructions. Please securely package the product and ship it to our address at 16/31, 3rd street, Mylapore, Chennai.
5. Return Shipping Costs: Customers are responsible for return shipping costs. Elite Gamer Shields does not cover these costs unless the return is due to a manufacturing defect or an error on our part.
6. Inspection and Refund: Upon receiving the returned product, we will inspect it for compliance with our eligibility criteria. If approved, a refund will be initiated to your original payment method. Please allow 5-7 business days for the refund to be processed.
7. Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately at joe.roger5565@gmail.com. Provide detailed information and, if possible, attach relevant images. We will arrange for a replacement or offer a full refund, including return shipping costs.
8. Contact Information: If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at joe.roger5565@gmail.com. Our customer support team is here to assist you.
9. Changes to the Policy: We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective upon posting on our website.
By making a purchase on elitegamershields.in, you acknowledge that you have read, understood, and agree to be bound by this Refunds and Returns Policy.